Your sales data is yours.
Here is what we do with it, who else touches it and what you can demand from us. No small print, and no certifications we do not hold.
Who is accountable
GTM Flow is a product of Futura Tickets S.L. (tax ID B56827157), registered in Madrid, Spain. That company is the data controller under the GDPR, and it is who you can hold to account.
For anything about data or security: hello@futuratickets.com. You get us, not a form.
What you keep control of
- Your mailboxes stay yours
- You connect your own and can disconnect them whenever you want. We do not send from servers shared with other customers.
- A personal inbox stays personal
- The team sees the account's conversation; connecting your mailbox does not put your personal mail in front of everyone.
- Everyone sees their part
- Six roles within a team and private pipelines, so each person sees what is theirs to see.
- You leave with your data
- If you leave, ask us and we will hand your data over. Exporting from inside the app is not available yet.
Who else touches it
We work with the fewest providers the product needs, and none of them receives your data to use for their own purposes. We do not sell data and we do not pass it to third parties for commercial use.
- Hosting for the site and the waitlist.
- The mailboxes you connect, and Telnyx, the carrier our calls go in and out through.
- The language model that writes call notes and classifies replies, which processes that text for the task.
If you need it in writing for your own compliance — a named list of sub-processors, where data sits, or a data processing agreement — ask and we will sign it.
What we do NOT have yet
We are a small company in early access. We are not SOC 2 or ISO 27001 certified, we do not offer single sign-on (SSO), and we are not going to pretend otherwise. If your procurement team requires them, we do not clear that bar today, and we would rather tell you before you spend the time.
What we can do is sit down with your security team, answer your questionnaire and sign what is needed.
If you find a problem
Write to hello@futuratickets.com with «Security» in the subject and what you saw. We answer within 72 hours with what we are going to do and when. We have no bounty programme, but we do have the habit of thanking publicly whoever warns us, if they want that.